Introducing… a patient revenue manager

Introducing… a patient revenue manager

Pro Bose is the manager of patient revenue and accounts receivable for Hamilton Health Sciences. He has been with HHS for 10 years and currently works at the King West site.

Favourite colour: blue/ book: Catch-22, Joseph Heller/ vacation spot: Australia/ music: 80’s/ animal: dogs/ food: Mexican/ holiday: Christmas

“My role allows me to help alleviate some of the stress patients and families may feel, and provide comfort to them during their stay.”

What do you love most about your job? My role allows me to help alleviate some of the stress patients and families may feel, and provide comfort to them during their stay. I also enjoy the fact that my role enables me to provide educational advice and pass on relevant information pertaining to a patient’s hospital stay and the costs associated with the excellent care they’re receiving at HHS. I believe that sharing this knowledge and helping patients and families understand the healthcare system is an opportunity for an enhanced patient experience.

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What is one thing you wish your patients and colleagues knew about you? I am a diehard sports fan. I love to watch live sports and have travelled to many stadiums across the United States. My dream is to watch a Liverpool soccer game live in England.

Do you have a best friend or confidant at HHS? Tell us about him/her. I have a friend that I go for tea with every day. This break allows us to take a couple minutes and escape from the pressures of work. We chat about everything, from our weekends, to our families, and our travels. Of course, if the opportunity arises, I will talk about sports. Our conversations are a great way for me to re-energize and tackle the rest of my day.

What are your favourite ways to spend your free time? Visiting local breweries and sampling craft beers, is something I enjoy. I like spending time with my friends and family, as well.

“I hope to help patients and families navigate through a process that can often seem daunting, especially during a difficult time.”

What do you eat to keep you energized at work? When I need a little energy boost, I can walk around the office and hunt out some candy. My team knows to have candy stashed around the office for me.

When you tell people what you do, how do they usually react? People typically want to know more and are intrigued to find out just what it is I do. When I say I work for HHS, they are curious as to how I use my finance knowledge in the health care sector. Also, people love to inquire about how their tax dollars are being utilized.

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Tell us about your most gratifying experience at HHS. I was having difficult conversation with an out of country, pediatric oncology patient and his family. He was feeling quite stressed about not only the conversation we were having, but also his diagnosis and on-going treatment plan. I noticed he was wearing a Toronto Raptors hat and deduced that he must be a fan.

Being that I’m a huge Raptors fan, I was able to find common ground and started chatting with him about the team. While discussing the players, stats and past games, I sensed I was able to ease some of his stress around the present situation and allowed him to just be a regular kid for those few minutes.

His parents were incredibly grateful for the time I spent with him. They could really see that our conversations were a good distraction for him. This experience and others like it are what make my job so rewarding.

“I would like to continue to get the word out regarding the services that my team provides to the organization.”

What’s one thing people would be surprised to learn about you? I have an expansive watch collection. I have upwards of 30 watches and I enjoy collecting them from around the world.

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What are your short and long term career goals? Short term: I would like to continue to get the word out regarding the services that my team provides to the organization. Letting people know about preferred accommodation options, registration practices, and the responsibilities of the un-insured patients is a small piece of what I’d like to accomplish in the near future.

Long term: I would like to continue to make a difference in the organization.  I hope to carry on helping patients and families navigate through a process that can often seem daunting, especially during a difficult time.